Dead Arrival Policy
We have a 5-hour Dead-Arrival policy, which means you have 5 hours after receiving your item to request an exchange. Any dead arrivals must have photo proof within the 5-hour period.
To start an exchange, you can contact us at RubberDuckyIsopods@gmail.com. If your exchange is accepted, we’ll replace the approved items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at RubberDuckyIsopods@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is dead on arrival or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
